Refund policy

Return & Refund Policy – EMASBIT

1. Overview

At EMASBIT, we take pride in providing carefully prepared premium gift cards containing genuine physical gold. Each order is inspected and securely packaged before dispatch.

We aim to ensure that every customer receives their order in good condition and as described.

2. Returns and Exchanges

Due to the nature of our physical gold gift products, returns or exchanges for change of mind, incorrect design selection, or personal preference are generally not accepted.

However, customers remain entitled to applicable remedies under Malaysian consumer protection laws where products are defective, damaged, incorrectly supplied, or do not meet applicable consumer guarantees.

3. Mandatory Unboxing Video & Claims Verification

To protect both our customers and EMASBIT against fraudulent, inaccurate or disputed claims, customers are required to record a continuous, clear and unedited unboxing video upon receiving their parcel.

An unboxing reminder sticker will be placed on the outer parcel packaging.

Unboxing Video Requirements:

  • Recording must begin before the parcel is opened.
  • The sealed outer packaging and shipping label must be clearly visible.
  • The entire unboxing process must be recorded continuously, without cuts, pauses or editing.
  • The video must clearly show all items received, including the gold gift card, protective casing and gift packaging.
  • Any visible damage, missing items or incorrect products must be clearly shown.

EMASBIT Quality Control Assurance

Every EMASBIT order undergoes final quality control (QC), including verification of the product design, quantity, packaging condition and order accuracy before dispatch.

EMASBIT may maintain internal packing records, photographs and quality control documentation to support order verification.

Claims Submission

Customers are requested to report any damaged, missing or incorrect items within 48 hours of delivery, where reasonably possible.

Claims should include:

  • Order number
  • Continuous, unedited unboxing video
  • Clear photographs of the product and packaging
  • Description of the issue

Claims Without an Unboxing Video

An unboxing video is a mandatory requirement under EMASBIT’s standard claims verification procedure.

Claims submitted without a complete unboxing video may require additional verification and supporting evidence. EMASBIT reserves the right to investigate inconsistencies, request further documentation and reject claims that are demonstrably false or unsupported after reasonable assessment.

The absence of an unboxing video alone will not automatically invalidate any rights or remedies available under applicable Malaysian consumer protection laws.

Fraudulent Claims

EMASBIT reserves the right to reject proven fraudulent claims and take appropriate lawful action where deliberate misrepresentation, evidence manipulation or attempted fraud is established.

All claims will be assessed fairly based on the available evidence and applicable law.

4. Customised and Bulk Orders

Personalised gift cards, wedding orders, corporate gifts and bulk orders may be subject to specific production and cancellation conditions agreed upon before order confirmation.

Once custom production has begun, cancellations or changes may not be possible. This does not affect customers’ statutory rights in relation to defective or incorrectly supplied products.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be considered based on the order’s processing and dispatch status. Where cancellation is accepted, any applicable refund will be arranged through the original payment method where possible.

6. Refund Processing

Approved refunds will be processed after the relevant review and verification have been completed.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

7. Return Shipping

Please contact EMASBIT before returning any product. We will provide instructions where a return is required.

Where a return is necessary due to a verified defect or an error by EMASBIT, reasonable return shipping arrangements will be made in accordance with applicable law.

8. Contact Information

For return, refund or cancellation enquiries, please contact:

EMASBIT
Operated by Iftiniddy Jewellery
Email: official.emasbit@outlook.com
Website: https://emasbit.com

This policy does not exclude or limit any rights available to customers under applicable Malaysian laws.